Who we are
Our website address is: https://clefsnkeysmusic.com.au. Our current contact details are listed on our Contact Page – https://clefsnkeysmusic.com.au/contact/
What personal data we collect and why we collect it
We are committed to protecting the privacy of any personal information collected about you. We collect or maintain the following personal information about our users :
This information will be collected with your knowledge and participation by submitting an enquiry form or purchasing an item from our online store. We keep contact form submissions for customer service purposes and don’t set a particular time limit on storing information because we need it for future reference.
We do not pass on your contact details to any other third party, other than for payment processing purposes.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
We use Google Analytics to analyse the use of our website. These analytics gather information about website use by means of cookies which collect anonymous data. The information gathered relating to the Clefs n Keys Music website is used to create reports about the use of our website.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Links to other websites
Articles on this site may include links to third party websites. Whilst we take reasonable care that the content within linked third party websites is safe and accurate at the time of publishing, we give no guarantees to such. Should you follow a link from our website, you do so at your own risk and should familiarise yourself with the linked website’s terms and policies.
How long we retain your data
As explained above, we do not set a particular time limit on storing information collected as we need it for future reference, business improvements and customer service.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Where we send your data
Visitor comments and form submissions may be checked through an automated spam detection service.
How we protect your data
We will endeavour to keep your personal information as secure as reasonably possible.
If you have any privacy related concerns, please email us on firstname.lastname@example.org .